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In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Thales established its presence in Taiwan in 1992. The Group has since developed a strong partnership with local companies and is a key partner of the Taiwanese Government. Thales Taiwan employs over 100 people across the island with profiles that include engineers, sales representatives, customer service support, and operational staff. The company operates two sites across the country in Taipei, Neihu and New Taipei, Chung-Ho and remains in close proximity to its customers’ sites in Hsinchu, Taoyuan and Songshan. In 2021, Thales Taiwan established its new headquarters in Taipei Neihu district, gathering all its different experts in one single location to best service its customers. The Group is strongly committed to support Taiwan’s digital transformation with state of the art technology in Digital Identity & Security, Aerospace and Space. Thales Taiwan provides key technologies in Air Traffic Management and Avionics equipment. The company provides services to local airlines and the civil aviation authority. The Group successfully installed multiple high-performance radars that enable airports to easily and safely manage their flights.
Responsibilities:
PERSO CS:
• Act as main interface for Customer and Sales, TC and PSC stakeholders.
• Manage post sales activity for Personalisation Services, including Allynis Added Services.
• Relay information to/from customers versus PSC (data receipt, card pulls, personalized card dispatch, change requests, collaterals deliveries, etc.)
• Report to customer the agreed reports.
• Contribute to change request process, pull process according to PSC organization.
• Contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time.
• Attend customer meetings, assist customer when visiting Thales DIS facilities.
• In charge of the customers’ complaints registration in corporate tool (I-Care), follow up and closure.
• Follow up new projects with right PSC stakeholders until the delivery and invoicing in a proactive mode.
• Ensure billing consistency, contribute to the billing forecast exercise and its achievements
• Contribute to new project costing and commercial proposals in line with the Allynis Added Services Catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, NPI, TC, Sales).
• Contribute to contract review with Sales, especially on added services, to secure billing of all services included in the contract
• Any additional task/s assigned by supervisor, if deemed necessary.
CARD ORDER MANAGEMENT:
• Ensuring all orders processed with valid customer order or proper management approvals.
• Monitoring all orders progress and update the relevant parties.
• Coordinating amongst factory, sales, sales support, technical, field marketing and customers for all issues related to the orders to ensure order is being smoothly processed and avoid quality issues.
• Taking charge of any local delivery arrangement & custom clearance for both import and export if necessary.
• Preparing for all documents and for imports and exports.
• Preparing weekly and monthly revenue report
Requirements:
Education: College Education and above.
Knowledge and Skills:
• System Tools : IT Literate (Microsoft Pack Office, …)
• ERP knowledge is a plus
• Customer oriented and availability
• Good organization skills
• Team player
• Good at interpersonal-& intercultural communication
• English & Korean (oral and written)
• International sales administration and logistics ( Payment Terms, Customs Rules…)
#LI-JL1
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Great News! We've discovered an exciting live job opportunity for a Customer Service Executive position in Taipei. This job is currently open for hiring/recruiting by Thales, exclusively for you at Taiwan Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Customer Service Executive jobs in Taipei and Taiwan at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Thales must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Thales and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Taiwan, particularly within Taipei. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Taipei's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Taipei, additional details can be found on Taipei Wikipedia.
Customer Service Executive jobs are available in Taiwan.
Exploring the cost of living in Taipei. At Expertini.Com for Taipei , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Customer Service Executive in Taipei varies, but the standard pay scale is rated "Standard" in Taipei. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Thales follow the application process following the "Apply Now" button at Taiwan Jobs Expertini and also you can visit Thales official career page and follow their application process.
Key qualifications for Customer Service Executive typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Customer Service Executive in Taipei by creating a free job alerts on Taiwan Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Customer Service Executive positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Service Executive on Taiwan Jobs Expertini.
To improve your chances of getting hired for Customer Service Executive, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Taiwan Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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